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Managing your health online

Using an online form PATCHS

There are many things you can do online at our surgery. Some tasks you can do using a website called PATCHS where you can:

  • Ask a question
  • Complete an online form to ask about a non-urgent medical problem
  • Get information on self-care and community services
  • Request a sick note
  • Request a video consultation

You will need an account to use this website.

Patchs logo

Simply answer 4 questions to get help quickly.

Health Advice, Video Consultations, Fit Notes, Medication & more


Using your NHS account or the GP system online

There are other tasks you can do online, like:

  • order repeat prescriptions
  • view your test results
  • see parts of your health record
  • check or cancel appointments
  • see your vaccination record

For these, you can use your NHS account or use our online services. You can access them using their websites or apps.

Setting up an NHS account

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login.

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

Setting up SystmOne Online

To set up SystmOnline for the first time:

  • visit the surgery with photo ID so we can confirm your identity
  • we will give you a username and password
  • go to SystmOnline or use the app to register

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. 

We can set this up for you if you are both registered with us. 

To requests proxy access:

  • collect a proxy access form from reception from 8am to 6:30pm 
  • visit the Practice with photo ID so we can confirm your identity

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website or Using your SystmOnline account 

The NHS website has more information about using linked profiles to access services for someone else.